GUEST INFORMATION
FAQ & Hotel Policies
Helpful answers for your stay at Nusretbey Hotel in Sirkeci, Istanbul.
Frequently asked questions
What are the check-in and check-out times?
Check-in begins at 13:00 and check-out is by 12:00. The front desk is open 24 hours. Please share your expected arrival time in advance; guests must be at least 18 to check in.
When is breakfast served?
Buffet breakfast is served daily from 07:30 to 10:30. Breakfast inclusion depends on the rate selected, so please check the details shown with your booking option.
Are children welcome?
Children of all ages are welcome. Guests aged 18 and above are counted as adults. Please enter each child’s age when booking. Cots and extra beds require advance request and remain subject to availability.
What is the smoking policy?
Nusretbey Hotel is a smoke-free property. Reception can guide guests to designated outdoor areas.
May I bring a pet?
Pets are not permitted at the hotel.
How do cancellation and prepayment work?
Cancellation and prepayment conditions vary by room, selected rate and stay dates. The applicable terms are displayed before booking is completed and in the confirmation.
Can you arrange an airport transfer?
Airport shuttle service is listed among the hotel amenities. Please request it before arrival so reservations can confirm availability, timing and the applicable charge.
Is parking available?
Parking is listed as street parking. Availability around the historic centre can change, so please contact reception before arriving by car for the most current guidance.
What accessibility support is available?
The hotel has an elevator. Please contact the hotel before booking to confirm the most suitable room and access route for step-free, mobility or bathroom-access requirements.
Which payment options are available?
Payment terms for the selected rate are shown in the secure booking flow. Cash is listed as an accepted method; please confirm card acceptance or another payment request with reservations before booking.
For a special request or rate-specific terms, please use the secure booking flow or contact the reservations team.